abv77 Privacy Policy

Section 1Who We Are

abv77 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at abv77.io. abv77 provides online gaming and entertainment services — including cricket betting, live casino, slots, Teen Patti, and other products — primarily to players located in Bangladesh.

For the purposes of this Privacy Policy, abv77 acts as the data controller in respect of the personal data of its registered players and website visitors. This means that abv77 determines the purposes for which, and the manner in which, your personal data is processed.

If you have any questions or concerns about how your personal data is handled, you may contact our data support team at any time using the contact details set out in Section 16 of this Policy.

Section 2Personal Data We Collect

abv77 collects the following categories of personal data from players and website visitors:

2.1 Identity & Contact Information

• Full legal name
• Date of birth
• Gender (where provided voluntarily)
• Residential address (including city, district, and postal code)
• Email address
• Mobile phone number
• National Identity Card (NID) number or passport number (for KYC verification)

2.2 Financial Information

• Mobile financial service account identifiers (e.g., bKash, Nagad, Rocket, Upay registered numbers)
• Bank account details (where bank transfer is used as a payment method)
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Source-of-funds documentation (where requested as part of enhanced KYC checks)

2.3 Account & Gaming Activity Data

• Username and account ID
• Login history, including timestamps and IP addresses
• Betting history, game session data, wager amounts, and outcomes
• Bonus and promotional offer uptake
• Responsible gaming preferences (deposit limits, cooling-off settings, self-exclusion status)

2.4 Technical & Device Data

• IP address and approximate geolocation (country/city level)
• Device type, operating system, and browser information
• Cookie identifiers and session tokens (see Section 7)
• Pages visited, click patterns, and time spent on platform

2.5 Communications Data

• Records of communications with the abv77 customer support team, including chat transcripts and email correspondence
• Survey responses and feedback submitted voluntarily
• Marketing preference settings

Section 3How We Collect Your Data

abv77 collects personal data through the following channels:

• Account Registration: When you create an abv77 account, you provide identity and contact information directly to us.
• KYC Verification: When you submit identity documents as part of the verification process, we collect identity data from those documents.
• Deposits & Withdrawals: Financial data is collected at the point of payment transactions.
• Platform Usage: Technical and gaming activity data is collected automatically as you use the abv77 platform through cookies, log files, and server records.
• Customer Support: When you contact our support team via email or live chat, communications data is collected and retained.
• Third-Party Sources: In some cases, we may receive identity or fraud-risk data from third-party identity verification providers or payment processors to supplement the information you have provided directly.

Section 4How We Use Your Personal Data

abv77 uses the personal data it collects for the following purposes:

Section 5Legal Basis for Processing

abv77 processes your personal data on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and abv77 — for example, to create your account, process deposits, and pay out winnings.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC verification, anti-money laundering reporting, and record-keeping requirements.
• Legitimate Interests: Processing is necessary for abv77's legitimate business interests, such as fraud prevention, platform security, responsible gaming monitoring, and improving our services, where those interests are not overridden by your rights and interests.
• Consent: Where processing is based on your consent — for example, receiving marketing emails or SMS notifications — you may withdraw that consent at any time by contacting [email protected] or updating your account preferences.

Section 6Sharing Your Personal Data

abv77 does not sell, rent, or trade your personal data to third parties. We share your data only in the following circumstances and only to the extent strictly necessary:

6.1 Payment Processors

To process deposits and withdrawals, we share relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers act as independent data controllers for their own services and are subject to their own privacy policies.

6.2 Identity Verification Providers

To perform KYC checks, we may share identity document data with third-party verification services. These providers are contractually bound to process data only for the purpose of completing verification checks on our behalf and may not use your data for any other purpose.

6.3 Fraud Prevention & AML Services

We may share account and transaction data with fraud-prevention and anti-money laundering screening services to identify and prevent financial crime. Information may also be shared with law enforcement or financial intelligence authorities where we are legally required to do so.

6.4 Technology & Infrastructure Partners

We use third-party hosting, cloud infrastructure, and analytics technology providers to operate the abv77 platform. These providers may process personal data on our behalf as data processors and are required to implement appropriate technical and organisational security measures.

6.5 Legal Disclosures

abv77 may disclose personal data to government authorities, regulators, or courts where required by applicable law or in response to a valid legal request. We will notify affected players of such disclosures where we are legally permitted to do so.

Section 7Cookies & Tracking Technologies

abv77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — deliver personalised content and promotions.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function correctly — for example, maintaining your login session and storing your language preference. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised information about how visitors use the platform, helping us identify areas for improvement.
• Functional Cookies: Remember your preferences and settings (such as responsible gaming limits you have set) to provide a more personalised experience.
• Marketing Cookies: Used (only where you have consented) to track your activity across sessions for the purpose of delivering relevant promotional offers.

7.2 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the abv77 platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Section 8Data Retention

abv77 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:

After the applicable retention period has expired, personal data is either securely and permanently deleted from our systems or anonymised so that it can no longer be associated with any individual.

Section 9Your Rights Over Your Personal Data

As a player on the abv77 platform, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data abv77 holds about you at any time. We will provide this information within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure ("Right to Be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligation to retain certain data for AML and record-keeping purposes.
• Right to Restriction of Processing: You may request that we temporarily stop processing your personal data in certain circumstances — for example, while you contest the accuracy of data we hold.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests or is carried out for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please submit a written request to [email protected]. Please include your registered username and a description of your request. We will acknowledge all rights requests within 5 business days and aim to complete them within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Please note that some rights are subject to limitations where retention of data is required to comply with legal obligations (for example, AML record-keeping rules that require transaction data to be retained for a minimum of 5 years).

Section 10Children's Privacy

The abv77 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, void any wagers placed, and delete the personal data without undue delay.

If you believe that a person under 21 has provided personal data to abv77, please notify us immediately at [email protected] so that we can take appropriate action.

Section 11Data Security

abv77 takes the security of your personal data seriously and employs the following technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the abv77 platform is encrypted in transit using industry-standard Transport Layer Security (TLS) protocols.
• Encrypted Data Storage: Sensitive personal and financial data is encrypted at rest in our database systems.
• Access Controls: Access to personal data is restricted to abv77 staff and authorised third-party processors on a strict need-to-know basis. All personnel with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: Players are strongly encouraged to enable two-factor authentication (2FA) on their abv77 accounts as an additional layer of account security.
• Regular Security Audits: abv77 conducts regular internal and third-party security assessments of its platform infrastructure to identify and remediate vulnerabilities.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and interests, abv77 will notify affected players without undue delay and will take all reasonable steps to contain and mitigate the breach.

While abv77 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

Section 12International Data Transfers

abv77 operates primarily to serve players based in Bangladesh. In the course of providing its services, personal data may be transferred to and processed in countries outside of Bangladesh — for example, where our hosting infrastructure, payment processors, or identity verification providers operate their systems.

Where personal data is transferred internationally, abv77 takes steps to ensure that appropriate safeguards are in place to protect your data, including contractual data protection clauses with our service providers that require them to maintain standards of data protection equivalent to those applied by abv77.

Section 13Third-Party Links

The abv77 platform may contain links to third-party websites or services — for example, links to payment provider portals to complete a transaction. abv77 is not responsible for the privacy practices of any third-party website. Once you navigate away from the abv77 platform to a third-party site, this Privacy Policy no longer applies. We encourage you to review the privacy policy of any third-party site you visit.

abv77 does not endorse or make any representations about the privacy practices of any third-party websites linked from our platform.

Section 14Marketing Communications

With your consent, abv77 may send you promotional and marketing communications by email or SMS regarding new games, bonuses, seasonal promotions (including Eid, Pohela Boishakh, BPL season offers, and other events relevant to Bangladeshi players), and platform updates.

14.1 Opting In

You may opt in to marketing communications during the account registration process or at any time by updating your communication preferences in your account settings.

14.2 Opting Out

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email sent by abv77.
• Updating your communication preferences in your abv77 account dashboard.
• Contacting [email protected] with a request to remove you from all marketing lists.

Please note that opting out of marketing communications does not affect the sending of essential service communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are necessary to operate your account and cannot be disabled.

Section 15Changes to This Privacy Policy

abv77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. Where changes are material, we will provide reasonable advance notice to registered players via email to their registered email address or via a prominent in-platform notification, no less than 7 days prior to the changes taking effect.

The date of the most recent revision is shown in the "Last Updated" field at the top of this page. Your continued use of the abv77 platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your data.

Section 16Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which abv77 handles your personal data, please contact us using the details below:

• Email: [email protected]
• Subject Line (for data requests): "Privacy Request — [Your Username]"
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)
• Languages: English and Bengali

We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them within the timeframes set out in Section 9 of this Policy. For formal rights requests (access, erasure, portability, etc.), please include your registered username and a clear description of your request to help us process it efficiently.